Returns & Exchanges
At Oura Scents, we want you to be completely captivated by your new fragrance; if you are not satisfied, you may return or exchange your order within 30 days of purchase. Please ensure that bottles are at least 90% full and in their original packaging to qualify for a full refund.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Carefully pack your Oura Scents products in their original box, ensuring the fragrance bottles are secure and well-protected for transit.
Ship It Back
Affix the prepaid shipping label provided via the portal and drop your package off at any authorized carrier location.
Receive Your Refund
Once our olfactory team inspects the returned items, we will process your refund or ship your new scent within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing